Scenario 3-

A letter has arrived on your desk from the neighboring fire and ems service.  In it their Chief is angry that one of your ambulances was delayed in responding to their jurisdiction and demands they be reprimanded for purposely taking too long to respond.  The Chief has included a letter of complaint from the citizen in question stating that the ambulance crew was rude and “took forever” to respond.

Pulling the dispatch information you see that the unit arrived in 8:40, below your agency’s target and was staffed by two personnel whom you trust and are very familiar with.

Please respond to the Chief of the neighboring agency with your plan of action.

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